My phone died.
It started getting hot, then hotter, until it wouldn't come on. Until it left a char mark on the cardboard I use for a mousepad.
So I bought another phone thinking to change the number over to the new phone.
This is where the nightmare begins.
First, I'm to get on a computer and sign onto my myverizon account.
I never set up a myverizon account; never needed to. Did everything through the phone; in reply to messages and such.
Next, I tried calling. Talk to someone; they do this all the time. Easy-peasy, right?
I pity the ignorance. Especially my own.
They -- the automated system -- no real people with brains and fingers and such -- want the PIN for my old phone.
Yeah, no PIN. I used a diagram/design thing for unlocking the phone and such. No numbers.
Okay, we'll go through Google. Whats your email, and then again, a PIN.
I don't have a PIN. I have a password. A password will not work. It needs to be numerical.
Also, it never got to this point, but the phone was set up using a different google account. Tam couldn't remember my address so sje made up a new one. A few password changes and attempts to link accounts, and I finally DID succeed in linking the two google accounts and getting my phone to get email and notices from my 'real' google account.
In my mind, the next roadblock will be/would be needing password to the made-up-for-the-occasion account. I have no clue. Haven't needed it for about a year for anything.
And, oh yes, any time you try to get to talk to a person, the automated system says that that is a wrong choice (I forget the exact words) and disconnects the call.
There's a Verizon store here in Mt Orab. It's mainly for selling contracts, but I may go and see if they can help me. Probably not; they already have a reputation for being NOT helpful unless you are contracting through them.
There's a Verizon owned Verizon store somewhere -- I think where Beechmont Mall used to be, or maybe at Eastgate. No, it would be too easy and simple for me if it were to be at Eastgate. Anyway, I'm not sure where it is. And I'm not sure if I'd even want to drive there on a weekend.
It started getting hot, then hotter, until it wouldn't come on. Until it left a char mark on the cardboard I use for a mousepad.
So I bought another phone thinking to change the number over to the new phone.
This is where the nightmare begins.
First, I'm to get on a computer and sign onto my myverizon account.
I never set up a myverizon account; never needed to. Did everything through the phone; in reply to messages and such.
Next, I tried calling. Talk to someone; they do this all the time. Easy-peasy, right?
I pity the ignorance. Especially my own.
They -- the automated system -- no real people with brains and fingers and such -- want the PIN for my old phone.
Yeah, no PIN. I used a diagram/design thing for unlocking the phone and such. No numbers.
Okay, we'll go through Google. Whats your email, and then again, a PIN.
I don't have a PIN. I have a password. A password will not work. It needs to be numerical.
Also, it never got to this point, but the phone was set up using a different google account. Tam couldn't remember my address so sje made up a new one. A few password changes and attempts to link accounts, and I finally DID succeed in linking the two google accounts and getting my phone to get email and notices from my 'real' google account.
In my mind, the next roadblock will be/would be needing password to the made-up-for-the-occasion account. I have no clue. Haven't needed it for about a year for anything.
And, oh yes, any time you try to get to talk to a person, the automated system says that that is a wrong choice (I forget the exact words) and disconnects the call.
There's a Verizon store here in Mt Orab. It's mainly for selling contracts, but I may go and see if they can help me. Probably not; they already have a reputation for being NOT helpful unless you are contracting through them.
There's a Verizon owned Verizon store somewhere -- I think where Beechmont Mall used to be, or maybe at Eastgate. No, it would be too easy and simple for me if it were to be at Eastgate. Anyway, I'm not sure where it is. And I'm not sure if I'd even want to drive there on a weekend.
I am at the mercy of the robots
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