Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Friday, November 29, 2013

Brown Thursday? Are you kidding me?

I mean, what makes it brown? The shadiness of forcing minimum wage part timers away fro their families so the rich can get richer? That is shady, to say the least.

It's been a big item in the news and on social media this last week.
Boycott Walmart -- after you start a riot over a tv.
Don't shop K-mart, Target, Big Buy, Best Guy, etc --make sure you bundle up while you wait in line even before Thanksgiving.
Other news stories about how more people than ever will be eating out. Well, they wouldn't/couldn't if the damn restaurants were closed, could they?
Unless they want to line up two frigid nights ahead of time.
Oh, gee, if I want to wait for a meal I can just go "Home" for the holiday and spend it with family!
Silly me.


I would love to blame the media.  Heaven knows they feed the frenzy. Out interviewing the idiots waiting in line on Wednesday. In the stores , with cameras and publicity and regalia and rigmarole on Thursday.
But, in this case, they are doing their job, somewhat. They are reporting on the news.
Not that there is anything "NEW" going on -- this is the fourth or fifth year for this nonsense.

I think they could help.
They don't need to report their precise location when they are broadcasting the Idiot's Lineup.
They don't need to tell everyone which mall they are covering.
They don't need to reveal sale items.

People want to be on tv (and You Tube) and they want to be known for getting good deals.
The stores want all the free publicity they get, and the News Outlets give them that in spades. They don't have to pay a penny.
It's all profit for them.

And that's all you are, if you are foolish enough, or maybe desperate enough (if you happen to be one of the slave wage laborers.)
You are profit.
You are dollar signs.
You are dollars.

You are not a person.
You are not a parent.
You are not a valued ... (customer, consumer, member of the team, part of the staff-- you choose.)

You are profit.

So -- how do you see yourself?

And did you spend your Thanksgiving stuffing your face or stuffing their already bulging wallets?

Friday, July 26, 2013

They Think You're Stupid

One of the worst things about not working has got to be daytime TV.

One of the worst things about daytime TV has got to be the commercials.

Lately, these seem to have gotten worse. Many of them sound like they are talking down to you, some just use bad grammar -- and bad English, too!
There are some, I'm sorry to say, that seem to be actively looking for stupid people as their main source of customers.

This may even be true; I don't know. Maybe that is who they look to for a customer base. How hard can it be to confuse stupid people and get their money,after all?

The worst offender, commercial-wise, is LoanMax. This is a company that makes title loans on cars. Their main clientele, I think, is people who can't get a bank loan, even using their car as collateral. Banks don't want to make small loans, for one thing, and for another, they don't like older cars.
Title loan businesses know two things banks refuse to acknowledge. 1)People will generally pay to keep their car when it's all they have and 2) if it runs, they will likely get their money back at auction, if it should go that far. Maybe not all their (outrageous) interest, but at least the original loan.

The procedure is similar to a bank loan.  You get a loan using the car as collateral. If you ever try to sell the car, you have to pay off the loan/lien first.

Loan Max ads feature a woman who was just so relieved she didn't have to give them her car!  She got to keep her car! Imagine that!
Lady, if you didn't get to keep your car, it would be a/k/a selling your car, NOT a loan. How the blankety-blank did you ever get a car in the first place?

There's also a man who can't keep driving on tires with 'plugs' in them -- I was told 20 years ago they don't make tires you can put plugs in anymore. If that's still true, this man is driving around on excessively old tires, and I don't want to be on the road with him anyway. (I could, however, be wrong and someone somewhere did figure out a way to make plugs for modern tires. In that case, I'm the stupid one.)
There's a woman who doesn't want to drive around on bad rotors. I guess she can't plug her tires anymore and has no wheels.
And there's a guy who got a loan to get tattoo training -- not so bad, but you'd think they might go for something classier in the eyes of society as a means of going into business. And a fellow who buys storage units at auction. Maybe he'll be on TV someday!

There's a lawyer who "Gets answers done." Okay, I want answers, and I want a lawyer who gets things done. I don't want my answers done.

Then there's one of those infernal schools, with one-class-a-month, or one-subject-at-a-time classes. These people are really annoying. It's too bad the schools have no better representations than people who can't speak properly.
These women have their dreams accomplished.
How the hell does that happen?
I (or they) can accomplish a dream, but the dream doesn't accomplish. This person needs to speak with the lawyer who gets answers done.

This woman also talks about how the school 'accomplished' or 'created'  "new dreams for me and new opportunities for mySelf."
Only you can accomplish or create things for yourself.
The school can create or accomplish things only for itself
Only I can do things for myself.

Do intelligent persons want to go to a school that doesn't see basic communication skills as a selling point?

Do you? Will you?

I don't.
I won't.

Not even to get away from the inanity of daytime TV commercials.







Tuesday, May 28, 2013

dreaming and scheming -- again

So -- I'm back at it. Trying to figure out a way to fill my time and maybe my wallet, while I wait for the anonymous rich uncle to gift me enough money to sell my books which will all become runaway best sellers. I'm not to sure which will (not) happen first.
I think they are tied.

What I've been thinking is that if there was a venue -- a venue that didn't cost too much -- I could pay a monthly rental fee. Should be able to get a discounted rate, too, if I could do it that way.
Or I could partner with someone(s) also at odds with their current lifestyle and in need of flowing cash every now and then. Even so, we could do the monthly rental thing with its potential discount.

I (or we) could also sell used books online. I've looked at a couple of free make-your-own-websites. Weebly is the one that looks most interesting to me. But -- and this is a big but -- how do you make lists of books visually appealing?
One could take pictures, of course, but how long does it take for the eyes to tire of looking at pictures of books? Not long, for me, .and I am a book lover! There needs to be a something extra.

Then there's shipping. While I wouldn't mind counting shipping as a cost-of-doing-business, I'm not sure that's prudent. Either many small orders or one crazy huge heavy order could break the bank.
Business over.

Since I don't have a business, that's not really a concern -- yet.
Since there's no viable venue, there's no overwhelming concern about splitting the rent, either.

Besides the books, I'd like to offer used clothing as well. Not quite thrift shop quality, but too good to throw away. For now, I usually give them away, often to a local charity that jams them in with all their other donations. There's nothing wrong with that, of course, but I'd so like to see my granddaughter's outgrown clothes go to a good home. Silly of me, perhaps, but that's how I feel about some of the  garments and toys.

There are household items and knickknacks, too, although I have few of those.

I'd really like to sell handcrafted items, but my hands aren't too  crafty, and there's no money to buy things for resale.

Not yet, anyway.

Oh, but I can see it so well, in my mind. A front table and a side  table, boxes and or shelves of books, some type of clothes rack. The tables have white plastic tablecloths taped to them. A pedestal fan flutters the edges. Padded folding chairs for my fat behind to fall off of. Children looking at toys, people talking together.
Yeah, right. A talker-to-strangers I am not.
But I can be. I've never had too much of a problem speaking to customers as a server of sorts. (I may have problems after they have walked theirs stupid selves away, but I can be polite enough while face-to-face.)

Well, those are my maybe-babys for today. They aren't getting me anywhere -- not today. 

But, it's possible, someday in the future, if I keep dreaming and thinking, that these plots and plans will come to fruition.

It's even possible that the fruit will be good.